Look, we get it - nobody actually enjoys reading privacy policies. But since we're dealing with your personal info and project details, we figured you'd want to know what happens with your data. We've tried to keep this straightforward and honest, no corporate jargon nonsense.
At Gloomhaven Vortex Architecture, we're pretty serious about protecting your privacy. We've been in this business long enough to know that trust matters, especially when you're sharing plans for your next big project.
When you reach out to us or work with our studio, we'll collect stuff like:
- Your name, email, phone number - the basics for getting in touch
- Project location and property details if you're consulting with us
- Any documents or images you share during consultations
- Communication history - emails, calls, meeting notes
- Payment and billing info when we're working together
We also pick up some technical data when you browse our site - IP addresses, browser types, pages you visit. Standard stuff that helps us keep the website running smoothly and figure out what content actually matters to people.
We're not in the business of selling data or spamming people. Here's what we actually do with your info:
- Respond to your inquiries and provide architectural services
- Manage ongoing projects and keep communication flowing
- Send project updates, invoices, and necessary documentation
- Improve our services based on feedback and interactions
- Occasionally share relevant updates about our work (you can opt out anytime)
- Comply with legal requirements and professional standards
If you've signed up for our newsletter or updates, we'll send occasional emails about new projects or sustainability initiatives we think you'd find interesting. Not a fan? Just hit unsubscribe - no hard feelings.
We keep your information pretty close to the chest. The only folks who might see it are:
- Our team members who need it to work on your project
- Trusted contractors and consultants directly involved in your work
- Payment processors when handling transactions
- Cloud storage providers where we securely backup project files
- Legal or regulatory authorities if required by Canadian law
Everyone we work with is bound by confidentiality agreements. We're not handing out your project details to random third parties or selling your contact info to marketers. That's just not how we roll.
Yeah, we use cookies - not the delicious kind, unfortunately. These little files help us:
- Remember your preferences when you visit
- Understand which pages people actually look at
- Keep the site functioning properly
- Analyze traffic patterns to improve user experience
Most browsers let you control cookies through settings. You can block 'em if you want, though some parts of the site might not work as smoothly. We use Google Analytics to get a sense of site traffic, but it's anonymized data - we're not tracking individuals around the web.
We take reasonable precautions to protect your information from unauthorized access or breaches. This includes:
- Encrypted data transmission and secure storage
- Regular security audits and software updates
- Limited access controls within our team
- Secure backup systems for project files
- Physical security at our Vancouver office
That said, no system is 100% foolproof. We do our best, but can't guarantee absolute security. If something goes wrong, we'll let you know promptly and work to fix it.
Under Canadian privacy laws (PIPEDA), you've got some control over your personal information:
- Access - You can request to see what data we have on you
- Correction - If something's wrong, we'll fix it
- Deletion - Ask us to remove your info (with some legal exceptions)
- Withdrawal - Pull consent for marketing communications anytime
- Portability - Get your data in a usable format if needed
Want to exercise any of these rights? Just shoot us an email at studio@gloomhavenvortex.info or give us a call at (604) 555-8847. We'll get back to you within 30 days, usually sooner.
We don't hold onto your data forever. Here's the general breakdown:
- Active project files - Duration of project plus 7 years (professional standards)
- Financial records - 7 years as required by Canadian tax law
- General inquiries - Up to 2 years unless you request deletion
- Marketing contacts - Until you unsubscribe or request removal
- Website analytics - Typically 26 months
After that, we securely delete or anonymize the information. Some stuff we're legally required to keep for professional liability reasons, but we don't hoard data just for the sake of it.
Our services aren't directed at anyone under 18. We don't knowingly collect information from kids. If you're a parent and think we've somehow got your child's data, let us know immediately and we'll delete it.
Architecture's cool and all, but this website's really meant for property owners, developers, and industry professionals.
Privacy laws and our practices might evolve over time. If we make significant changes to this policy, we'll update the date at the top and let active clients know via email.
For minor tweaks or clarifications, we'll just update this page. It's worth checking back occasionally if you're curious, though we promise not to pull any sneaky moves with your data.
If something in this policy doesn't make sense or you've got questions about how we handle your information, just reach out. We're here to help.
Gloomhaven Vortex Architecture
1247 Granville Street, Suite 302
Vancouver, BC V6Z 1M5
Email: studio@gloomhavenvortex.info
Phone: (604) 555-8847
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information. We'd prefer to work it out directly, but that option's always there.